Automatically triaging Instagram DM inquiries reduced the sales team's workload by 41%, with revenue growing on the same headcount.
Illustrative scenario: created to demonstrate Klinea workflows; it will be replaced with real customer cases after launch.
Lidya Sağlık received dozens of inquiries a day through Instagram DMs, but the sales team had to read and classify every message by hand. The team spent most of its time filtering out unqualified messages, and hot leads slipped through the cracks.
Unified Inbox brought Instagram DMs into the same panel as the other channels. Every inquiry dropped automatically into the Lead Pipeline and was prioritised by lead scoring, so the team focused on the hottest opportunities first. For win-back and cross-sell, Midas Revenue served a ready list every morning.
“Our team no longer filters unqualified messages. It sells. We won more patients on the same headcount, and the difference is genuinely measurable.”
Setup in 1 business day. Zero staff training. 30 days free.