Terms & Conditions

Welcome to Klinea. Klinea is an artificial intelligence–based customer relationship management (CRM) platform developed for health tourism, aesthetic, and dental clinics, bringing multi-channel patient communication together in a single dashboard, and it is offered as part of Weezboo. These Terms & Conditions govern your access to and use of our services, our platform, and all related features, including our artificial intelligence agents and integrations. By creating an account, accessing our website, or using any of our services, you represent that you have read, understood, and agree to be bound by these terms. If you do not accept any part of these terms, you must not use our services.

Description of the service

Klinea provides a service that unifies patient communication from WhatsApp, Instagram, email, and other channels into a single inbox, manages the patient journey, appointments, and offers, and provides message drafts and reply suggestions through artificial intelligence agents. We continuously enhance our platform with new features and improvements, and these terms apply to all of our current and future services. Access to certain features may be subject to the subscription plans set out in our pricing structure. Klinea is a clinic management and communication tool; it does not provide medical diagnosis, treatment, or health consultancy services and does not replace the professional judgment of healthcare personnel.

Account creation and responsibility

To use Klinea's services, you must create an account by providing accurate, complete, and up-to-date information, including your name, email address, and clinic details. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including the actions of team members you invite to your workspace. You must notify us immediately if you become aware of any unauthorized use of your account or any security breach, and provide reasonable assistance in the investigation of such incidents. You may not share your account with individuals outside your organization or use multiple accounts to circumvent service limitations.

Acceptable use

You agree to use our services only for lawful purposes and in accordance with these terms, our Privacy Policy, and all applicable local and international laws and regulations. You may not use our services to store, transmit, or distribute content that is unlawful, harmful, threatening, harassing, defamatory, or that infringes the rights of others. Attempting to gain unauthorized access to our systems, reverse-engineering our software, or interfering with the proper operation of the platform is prohibited. As a clinic, you are responsible for fulfilling your own legal obligations under the KVKK and applicable healthcare legislation with respect to the patient data you enter into the platform, and for providing the necessary disclosures and obtaining the required explicit consents.

Third-party platforms and Meta integrations

Klinea integrates with platforms provided by Meta Platforms, Inc., including the WhatsApp Business Platform and Instagram, and with other third-party services such as email, SMS, and Telegram. Your use of these channels is subject, in addition to these Terms & Conditions, to the terms and policies of the relevant third parties, including the Meta Platform Terms, the WhatsApp Business Terms, and the WhatsApp Business Messaging Policy. You are solely responsible for the creation of your own WhatsApp Business account and its compliance with the applicable rules, for obtaining the explicit opt-in consents required by applicable legislation and platform rules before sending messages to your patients, and for the compliance of the message content you send with these policies. Klinea's access to these platforms depends on the relevant provider; it may be changed, restricted, or terminated by the provider, in which case the availability of the related features may be affected. Klinea is not affiliated with, owned by, or endorsed by Meta Platforms, Inc. All aforementioned brand, product, and service names belong to their respective owners.

Intellectual property

All intellectual property rights in Klinea's services, including the software, algorithms, artificial intelligence technology, user interfaces, designs, and content, remain the exclusive property of Klinea and its licensors. You retain ownership of the content and data you upload to our platform; however, you grant us a limited license to use, store, and process your content solely for the purpose of providing our services to you. You may not copy, modify, distribute, or create derivative works based on our services without our express written permission.

Fees and subscription

Access to certain features is subject to the subscription plan you select and the pricing in effect. Fees are stated exclusive of the taxes applicable during your billing period and, unless otherwise agreed, are charged in advance. We reserve the right to change our prices; we will provide reasonable prior notice of any change affecting a current subscription period. Failure to make payments on time may result in the suspension of your access to the service.

Limitation of liability

Although we strive to provide a reliable and uninterrupted service, Klinea is provided "as is" and "as available," without any warranty, whether express or implied. We do not guarantee that our services will be continuously accessible in an error-free, secure, or uninterrupted manner; interruptions may occur due to maintenance, updates, or unforeseeable technical reasons. To the fullest extent permitted by applicable law, Klinea shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the use of the services. Our total liability for any claim relating to our services shall not exceed the amount you paid us in the twelve months preceding the date on which the claim arose.

Termination

You may terminate your account at any time by following the instructions in your account settings or by contacting our support team. We reserve the right to suspend or terminate your account if you breach these terms, engage in fraudulent activity, or use our services in a manner that may harm other users or our platform. Upon termination, your access to our services ends; however, these terms continue to apply with respect to your prior use. Unless immediate termination is required to protect the platform or other users, we will provide you with reasonable notice before termination.

Changes

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements. When we make a material change, we will notify you by email or through a prominent notice on the platform before the changes take effect. Your continued use of our services after the effective date of the changes constitutes your acceptance of the updated terms. If you do not accept the changes, your sole remedy is to terminate your account before the changes take effect.

Governing law and dispute resolution

These terms are governed by the laws of the Republic of Türkiye, without regard to its conflict of laws rules. The Istanbul (Çağlayan) Courts and Enforcement Offices shall have jurisdiction over the resolution of disputes arising out of these terms or your use of our services. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact

For any questions, feedback, or support requests regarding these Terms & Conditions or our services, you may reach us at [email protected]. For technical support and account-related matters, you may also contact us through your account dashboard. Your requests will be answered as soon as possible during our business hours.