An instant impact score on every outgoing message
Check what the patient needs and what they shared in earlier conversations.
Hera Coach
Your clinic’s voice. In every reply.
Hera Coach watches every message your team sends, scores it, and suggests a stronger alternative in your clinic's voice, instantly. New hires reply at senior quality from their first week.
Less preparation. More attention to patients.
Three ranked suggestions in your clinic's tone
Read the draft addressing the online consultation request alongside the conversation.
Pick with Tab, edit, or write your own reply
Your team approves and sends the final message, moving the conversation to a clear next step.
How it works
Your clinic's voice, consistent in every reply
Hera reads outgoing messages in real time, scores them against your clinic's tone model, and surfaces three ranked suggestions inside the reply box. Staff pick with Tab, edit, or write their own. Every choice trains Hera a little further.
An instant impact score on every outgoing message
Three ranked suggestions in your clinic's tone
Pick with Tab, edit, or write your own reply
New hires reply at senior quality from week one
One reply, perfected in four steps
01
Start with your clinic sources.
Bring service information, FAQs and added web pages into the knowledge base. Hera draws on these sources to prepare the reply.
Sources for the reply
Clinic knowledge baseOnline consultations are available.
Added web pageConsultation process and preparation.
Communication guideA clear, relevant next step.
02
Read the question in context.
Sarah already received pricing. Now she is asking about an online consultation before her October trip. The latest question is considered alongside earlier messages.
Sarah Johnson
“I am coming from London in October. I already received a price. Can we have the first consultation online?”
Earlier conversationPricing was shared.
Current questionOnline consultation.
03
Turn relevant knowledge into a reply.
The draft connects the online consultation option with Sarah’s travel plans. It asks about availability rather than inventing a date.
Hera · Reply draft
Hi Sarah, we can plan our first consultation online. Which days would suit you before your trip in October?
Clinic knowledge + conversation history
Awaiting team review
04
Your team reviews and sends.
Check the draft, add any missing details and send the final message. The conversation remains available as context for the next reply.
Reply sent
Hi Sarah, we can plan our first consultation online. Which days would suit you before your trip in October?
Reviewed by the coordinator
Added to the conversation
Time your team could get back.
tasks / day
potential time saved / month
less preparation time
Illustrative scenario; not measured product results. 40 tasks × 20 days × (3 − 1.5) minutes saved.
Explore it with your team.
All currently available features are free for now.