Data Deletion Instructions

This page explains how you can request the deletion of your personal data processed on Klinea (offered as part of Weezboo). Klinea is an artificial intelligence–based customer relationship management (CRM) platform that, on behalf of clinics, brings together communication from various channels, including the WhatsApp Business Platform and Instagram (Meta), in a single dashboard.

For clinic users

You can delete, or request the deletion of, the personal data associated with your Klinea account (name, email address, phone number, clinic and billing information) at any time:

• You can update or delete the relevant information from your account settings.
• If you would like your account to be completely closed and your data deleted, you can send your request to [email protected].

For end users (patients)

If you have contacted a clinic via WhatsApp, Instagram, or other channels, your data may have been processed by Klinea on behalf of the relevant clinic (the data controller). You can request the deletion of your data in two ways:

• By applying directly to the clinic with which you were in contact; or
• By sending an email to [email protected] specifying which clinic you were in contact with and the data you would like deleted. We will forward your request to the relevant clinic and help facilitate the process.

How your request is handled

After we receive your deletion request, we verify your identity in order to prevent misuse. We resolve your request within 30 days at the latest, subject to our statutory retention obligations arising from applicable legislation. Data that is legally required to be retained is deleted, destroyed, or anonymized once the retention period expires. We will notify you once your request has been completed.

Contact

For your data deletion requests or any other privacy-related questions, you may reach us at [email protected]. For details on how we process your data, please see our Privacy Policy page.