Data Deletion Instructions

This page explains how you can request the deletion of your personal data processed on Klinea (offered as part of Weezboo). Klinea is an artificial intelligence–based customer relationship management (CRM) platform that, on behalf of clinics, brings together communication from various channels, including the WhatsApp Business Platform and Instagram (Meta), in a single dashboard.

For clinic users

You can delete, or request the deletion of, the personal data associated with your Klinea account (name, email address, phone number, clinic and billing information) at any time:

• You can update or delete the relevant information from your account settings.
• If you would like your account to be completely closed and your data deleted, you can send your request to [email protected].

Disconnecting Google and requesting deletion

1. In Klinea settings, open the connected Gmail or Google Calendar integration and disconnect it. Repeat for each connection you want to stop. This clears that connection's stored OAuth credentials; imported messages, appointments and derived records remain.
2. To revoke Google's authorization as well, open Google Account connections, select Klinea and remove its access. Gmail and Calendar can share the authorization, so revocation may affect both. Klinea's disconnect action does not automatically perform this step.
3. To request deletion of Google data already held by Klinea, email [email protected] with the clinic name, connected Google account address and the scope of your request. Do not send passwords or access tokens. Include whether you want imported email, calendar records and related AI examples removed.
4. We assess the request with the clinic, including related derived records, caches, backups and any legal retention requirements. Disconnecting or revoking access does not guarantee immediate erasure of every copy. The request-handling process below applies. Deleting Klinea's stored records does not itself delete the original messages or events held in your Google account.

For end users (patients)

If you have contacted a clinic via WhatsApp, Instagram, or other channels, your data may have been processed by Klinea on behalf of the relevant clinic (the data controller). You can request the deletion of your data in two ways:

• By applying directly to the clinic with which you were in contact; or
• By sending an email to [email protected] specifying which clinic you were in contact with and the data you would like deleted. We will forward your request to the relevant clinic and help facilitate the process.

How your request is handled

After we receive your deletion request, we verify your identity in order to prevent misuse. We resolve your request within 30 days at the latest, subject to our statutory retention obligations arising from applicable legislation. Data that is legally required to be retained is deleted, destroyed, or anonymized once the retention period expires. We will notify you once your request has been completed.

Contact

For your data deletion requests or any other privacy-related questions, you may reach us at [email protected]. For details on how we process your data, please see our Privacy Policy page.