Clear answers to your questions

No. Klinea has a no-code configuration interface. Every channel — WhatsApp, Instagram, email and more — connects via OAuth or QR code. There is no server to install.

Yes. Klinea ships with a REST API and a Zapier connection, so you can link accounting software, appointment systems, and clinic management platforms. On the Enterprise plan, our technical team handles custom integrations.

The 30-day free trial unlocks every Growth plan feature and lets you invite up to 5 team members. If you do not choose a plan when it ends, your account switches to read-only mode — none of your data is deleted.

Yes. Klinea is built to meet EU GDPR and Turkish KVKK requirements. Patient data is stored encrypted in data centres in Turkey (Istanbul) or the EU (Frankfurt). A Data Processing Agreement (DPA) is included with every plan.

Your data stays in the region you choose: Turkey (Istanbul) for KVKK compliance, or Germany (Frankfurt) for EU GDPR compliance. It is never shared with third parties and never used to train AI models.

AES-256 encryption at rest, TLS 1.3 in transit, role-based access control (RBAC), multi-factor authentication (MFA), annual independent penetration tests, and 24/7 security monitoring.

Yes. You can export every patient record, conversation and report as JSON or CSV whenever you like. After cancellation, your data is permanently deleted 30 days later, and we send a deletion confirmation by email.

Six specialist agents each take on one job, customised with your clinic data. Hera answers patient enquiries and runs the sales pipeline; Iris assesses treatment suitability from photos; Apollo turns voice recordings into clinical notes; Echo monitors and replies to reviews. Any situation that needs human approval is flagged automatically.

Any reply that falls below the confidence threshold you set is held for your team to approve before it sends. You define your clinic protocols, hard limits and routing rules. The AI never makes a medical diagnosis — that scope is closed by design.

Yes. Upload your clinic protocols, FAQs, price lists and successful past conversations to a knowledge base. The AI uses that content only to sharpen your own responses; your data is never used to train models for other clinics.

Klinea AI agents fully support Turkish, English and German. The system detects the language a patient writes in and replies in the same one. Additional languages are available on the Enterprise plan on request.

Visa, Mastercard and American Express credit/debit cards, plus SEPA bank transfer. Clinics in Turkey can also be billed in Turkish lira. Every payment is processed through Stripe and is PCI DSS compliant.

Annual plans are fully refundable within the first 30 days. Monthly plans are non-refundable once the period starts, but you keep access until it ends. If downtime is caused by an issue on our side, we issue a pro-rated service credit.

Yes. Add your company name, tax ID and address in the billing settings. E-invoice integration is available for registered e-invoice taxpayers in Turkey, and VAT-free invoicing is supported for EU companies with a valid VAT number.

Yes. Klinea offers CSV/Excel import and direct migration from common CRM formats (HubSpot, Salesforce, Zoho). Migration support is free on the Growth and Scale plans; for large datasets we run a hands-on, end-to-end migration for you.

Once you connect your existing WhatsApp Business account, the last 90 days of chat history can be imported automatically. Our support team can help with older archives.

No. Migration runs in the background and does not affect your day-to-day operations. Both systems run in parallel until the switch-over is confirmed, then the old one is deactivated.

WhatsApp, Instagram, Facebook Messenger, Telegram and email/SMS. All five channels come together in one shared inbox, so your team replies from a single screen and nothing slips through.

Through the Echo agent you can monitor Google Maps, Trustpilot and other review platforms, get AI-suggested replies, and publish with one click. You can make human approval before publishing mandatory.

Native integration with Google Calendar and Outlook is built in. Ready-made connectors exist for common clinic management platforms, and the REST API lets you connect any custom system.