Echo · Reputation

Let every reply sound like your clinic.

Understand the experience behind the rating. Echo prepares a relevant reply draft; your team has the final word on behalf of the clinic.

Echo · Reputation

Deniz A.Google · New review

★★★★★

“The team was very attentive, but I had to wait past my appointment time. I would have appreciated earlier notice of the delay.”

Positive: Team careOpportunity: Waiting-time communication

Read the experience behind the rating.Illustrative scenario · Sample data

Illustrative product screen · Sample client data

Less preparation. More attention to patients.

Positive points and concerns in the review

Understand the patient’s experience and the points that need a response.

A relevant draft in your clinic’s voice

Check the suggested tone and content alongside the original review.

Team review before publication

Have an authorized team member review the final response.

Clinic team member managing conversations on a phone and laptop

A thoughtful response on your clinic’s behalf

A good response shows you listened.

A patient may praise the team while raising a concern about waiting. Prepare a reply that addresses both without becoming defensive, then let the responsible team review and finalise it.

Positive points and concerns in the review

A relevant draft in your clinic’s voice

Team review before publication

Illustrative workflow

Your team’s workflow

Read the review

Understand the patient’s experience and the points that need a response.

Patient review

“The team was very attentive, but I had to wait a long time after my appointment time.”

Positive feedbackTeam attention

Issue to addressWaiting time

Review the draft

Check the suggested tone and content alongside the original review.

Echo · Reply draft

Thank you for your kind words about our team. We are sorry about your waiting experience. We will share your feedback with the relevant team.

Thanks + acknowledgment

Review before publishing

Edit with care

Complete the reply without exposing personal or clinical information publicly.

Reply checklist

ToneClear and considerate

Personal informationNot included

Final reviewAuthorized team member

Approve and publish

Have an authorized team member review the final response.

Published reply

Thank you for your kind words about our team. We are sorry about your waiting experience. We will share your feedback with the relevant team.

Approved by the team

Review answered

Time your team could get back.

tasks / month

2 hrs

potential time saved / month

66.7%

less preparation time

Illustrative scenario; not measured product results. 30 tasks × 1 days × (6 − 2) minutes saved.

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