Patient satisfaction score rose from 3.7 to 4.9. The Echo agent responds to Google and Trustpilot reviews in real time.
Illustrative scenario: created to demonstrate Klinea workflows; it will be replaced with real customer cases after launch.
Meridyen Sağlık received hundreds of reviews on Google, Trustpilot and Instagram but could not track any of them consistently. Negative reviews stayed unanswered for days, which shook new patients' trust. The satisfaction score was stuck at 3.7.
Echo Reputation collected reviews from all three platforms in one panel and drafted a consistent reply in the clinic's voice for each one. The team read, approved and published within minutes. Negative reviews quickly became a conversation via the Unified Inbox, and the Analytics dashboard showed the satisfaction trend live.
“Echo offers a ready reply to every review in our clinic's voice. We just read and approve. Our score going from 3.7 to 4.9 is a direct result of that.”
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