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Case Study · Aesthetic

Estelia ClinicCut consultation prep time by 62%

The Apollo AI agent transcribes and summarises patient consultations, cutting consultation prep time by 62%.

Illustrative scenario: created to demonstrate Klinea workflows; it will be replaced with real customer cases after launch.

At a glance

Results, measurable

−62%Consultation prep time
28 snFrom voice note to SOAP note
+19%Consultation-to-treatment conversion
The story

From problem to result, step by step

Challenge

At Estelia Clinic, surgeons wrote up notes by hand after every consultation. That took over an hour per doctor per day, and notes were sometimes left incomplete. To prepare for a consultation, the team hunted for information in several places.

Solution

Apollo Scribe transcribed consultation audio in real time and turned it into a structured SOAP note in one click. Notes were written automatically to the Patient CRM file, where Iris Vision's photo analyses were also collected. Before the next consultation, the doctor saw the patient's whole story on a single screen.

Results
  • Consultation prep time fell by 62%
  • Spoken conversation became a complete SOAP note in 28 seconds
  • Consultation-to-treatment conversion rose 19%
  • Doctors focused on the patient instead of hunting for notes
Apollo has the note ready before we even finish speaking. Our doctors now look at the patient, not the screen, and that lifted conversion directly.
Estelia Clinic, Clinical Operations Manager−62% prep time

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