Challenge
Dentavia wanted to grow patient inquiries from Germany and the UK, but responding quickly and consistently in two languages was hard. German-speaking patients complained about slow replies, and consultation notes were kept scattered.
Case Study · Dental
DentaviaAccelerated European market growth by 28%
Klinea handling German and English patient conversations simultaneously accelerated Dentavia's European market growth by 28%.
Illustrative scenario: created to demonstrate Klinea workflows; it will be replaced with real customer cases after launch.
At a glance
Results, measurable
+28%European market growth
5 dilPatient languages on one panel
−40%Consultation prep time
The story
From problem to result, step by step
Solution
Unified Inbox merged German and English conversations into one flow. Hera Coach gave reply suggestions in the clinic's tone in both languages. Apollo Scribe transcribed consultations live, turned them into structured SOAP notes, and wrote them straight to the Patient CRM file, so the team opened every patient with full context.
Results
- European patient growth accelerated by 28%
- German and English replies stayed consistent from one panel
- Consultation prep time fell by 40%
- Every patient's history collected in a single CRM file
“Our German-speaking patients now get consistent replies in their own language within minutes. Apollo writes the consultation notes to the file before we even leave the room.”
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